Shipping

As a policy, we do not offer Cash on Delivery.

We aim to dispatch all our orders within 4-5 working days. Don’t worry during this time we are making sure that your order is packed impeccably and arrives in perfect condition!

The estimated delivery time may vary product to product and can be delivered in between 7-10 business days from the time of dispatching the order, depending on your location. Although we work with reputed private courier companies to ship your order, there could be a change in this timeline due to factors that are beyond our control.

In the unlikely event that delivery is not possible for any reasons outside the control of Jeypore Souvenirs, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, we shall inform you of such inability to deliver and cancel your order, followed by full refund.

For customized and bulk orders, customers are requested to get in touch with us at care@jeyporesouvenirs.com. The above shipping terms are not applicable in these cases.

Tracking

You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24 hours for the status of the shipment to correctly display at the tracking link.

Wrong Address

We are sorry that this happened. If you realize there is a problem with your address, please contact us as soon as possible.

If the order is still within the 12 hours of cancellation period, you can cancel the order and place it again or reach out to us for correction of the shipping address.

If the order has already been processed, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address. In such case You, the customer has to cover the complete cost of re-shipping your order.

Unfortunately, if the order was delivered to the incorrect address as supplied by the customer, then there is little we can do at that point. We have legal and ethical obligation to ship the order to the exact address requested by the purchaser.

International Shipping

We do deliver worldwide. We partner with reputed courier companies like DHL, FedEx, UPS to deliver your products at your doorstep.

The International shipping charges are determined by shipping companies after considering various factors such as size, volume etc.

If you wish to get any item shipped outside of India, please write to us at care@jeyporesouvenirs.com with the subject line 'International Shipping'. We will get back to you with the shipping quotation within 3-4 business days and help you process the order offline.

Typically, by air cargo, it takes around 8-10 days to reach destination from the date of dispatch.

Duties and taxes for international orders are not part of product or shipping charges. Most countries charge duties on imported items that are levied at the time of port entry, and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (UPS etc.) at the time of your order delivery, after you receive an invoice from the shipping agent.