Return & Refund Policy (Short Version)
We follow a no return, no refund policy for all items.
- Refunds/returns are accepted only if:
- Product is damaged (video/photo proof required within 24 hours of delivery).
- Product is incorrect or not as per order.
- Product has a genuine manufacturing defect (not handmade imperfections).
- Handmade & hand-painted items may have natural imperfections — these are not defects.
- Report eligible issues within 24 hours of delivery.
- Refunds are processed in 7–8 working days (10–14 if inspection is needed).
📦 Return Process
Email or WhatsApp unboxing video/photos with order number within 24 hrs.
- You can:
- Self-ship to:
- Jeypore Souvenirs, Opp. Maharaniyon ki Chattri, Near Club Mahindra, Amer Road, Jaipur – 302002
- Or request reverse pickup (label printing required; not available in all areas).
- Returned items must be:
- In original condition
- With original packaging, tags, and documents
- Unused and unwashed
- If product is returned in poor condition, no refund/exchange will be processed.
- Refunds exclude shipping or special packaging charges.
- All returns are subject to Jeypore Souvenirs' discretion.
❌ Cancellation Policy
Orders can be cancelled/changed within 12 hours of order confirmation by emailing info@jeyporesouvenirs.com.
- Orders cannot be cancelled once packed or shipped.
- Refused deliveries are non-refundable; re-delivery is chargeable.
💸 Taxes & Delivery Time
- All prices are inclusive of taxes and duties (India).
- Orders processed in 3–5 business days (excluding weekends/public holidays).
